RESOLVING PROBLEMS WITH VIDEO PLAYBACK

Test video and audio formats

 

Configure Internet Explorer

Follow these steps if you have problems logging on, viewing videos or answering questions.

1) Start Internet Explorer and click Tools (or press Alt-T), Internet Options (last or next to last item on menu)

2) Check the box that says Delete Browser History on Exit (2/3 down the form)

3) Click Delete (to the right of the checkbox).

4) Check the box that says Delete Browser History on Exit (2/3 down the form)

5) Click Delete (to the right of the checkbox).

6) On the Delete Browser History form, check all boxes except Passwords and click Delete at the bottom of the form.
It may take a minute or two to delete all temporary files.

7) On the Internet Options form, click Settings (beside the Delete button).

8) Set Temporary Internet Files to Check for newer versions of stored pages to
Every time I visit the webpage and click OK.

9) On the Internet Options form, click the Security tab (at top to right of General tab).

10) Click the long Reset all zones to default level button. On older versions of Internet Explorer,
you may have to click on each zone (Internet, Local Intranet, Trusted sites & Restricted sites)
and click Default Level for each zone until the button is grayed out.

11) Click OK to close Internet Options and login to test the new settings.

 

If you see a security warning at the bottom of the page, verify that it is to load a change for Media Player and click Allow. You will have to login again after installing the ActiveX. Windows users do not need to allow changes for Apple Quicktime. Some users will need to click the Play button on Media Player to start videos. It is usually a white triangle in a blue circle below the black video window and above the Launch In External Player link. If you don't see the play button, click Launch In External Player.

If you still have trouble with video or sound, click here or call support at 877-826-6339.

Handy Links: