Advanced Fix Internet Explorer
for Video and Sound Problems

Follow procedures on Fix.htm before following these instructions.

1) Click Trusted Sites.

2) Click Sites.

3) Uncheck the Require server verification (https://) for all sites in this zone
box at the bottom of the form.

4) Enter in the Add this website to the zone box and click Add.

5) Click Close to return to the Security tab.

6) Click the Privacy tab on the Internet Options form.

7) Click Advanced.

8) Check Override automatic cookie handling and Always allow session cookies. You can choose to Accept or Block First and Third-party Cookies. Click OK to return to the Privacy tab and OK to close the Internet Options form.

Log onto using your
driver license and password to see if your problem is solved.

If you have a problem viewing videos, follow steps in the next section. Otherwise, if your
problem remains, go to the Continue Configuring Internet Explorer section below.

Fix Video Problems

Log on and go to a page that contains a video, such as page 3. The video should start playing
automatically. If it doesn't, look for a yellow bar at the top of your Internet Explorer screen
(below the gray menu area). The bar will say something like:

To help protect your security, Internet Explorer has restricted this file from showing
active content that could access your computer. Click here for options...

Click the bar and allow Active Content. Load the ActiveX component that will let you view .WMV videos.

If you can see videos, but the colors are incorrect, like a negative, go to
and search for Media Player in the search box and install the latest version of Media Player.
Current version is 11 for XP or Vista and 12 for Windows 7. Download the 32-bit version if you aren't
sure you have a 64-bit version of the operating system. Select Run from the Download button and follow
the default wizard options. Select Express Settings.

Here is a test video.

If the problem is not solved,

Continue configuring Internet Explorer

This resets Internet Explorer back to factory configuration.

1) Start Internet Explorer and Tools, Internet Options. Click the Advanced tab.
2) Click Reset.
3) Click Reset, Close and OK. Exit Internet Explorer and restart it. You'll see the welcome screen.
4) Click Next.

5) Select No, don't turn on Suggested Sites. Click Next to see the next screen.

6) Select Use express setttings and click Finish.

Log onto using your
driver license and password to see if your problem is solved.

If this doesn't fix your problem, call 877-826-6339 and tell the tech you have configured
Internet Explorer and reset it to factory specs.

Knoppix is a version of Linux that supports the video and audio formats on our course. You can download the ISO image at and double click it to burn it to a blank DVD. Boot the DVD and use the IceWeasel browser to go to You have to allow each of the audio and video formats the first time, but MP3, WMV, MP4 and MOV files all played when I tested them.

This may be a solution for folks who want to run the course, but have problems with Windows.